Saturday 4 April 2009

Fuel [1]

Bold - Employee
Italics - Customer (On Phone)

Car Rental company, Anon speaking.
Yes Hello, I need you to replace my car.

Okay sir, (identifying customer) - What seems to be the problem?
I was driving up a steep hill and the car suddenly shut down.

Did the car give any warning, perhaps a light on the dashboard?
Yes, the NO FUEL light was on.

And was there petrol in the car?
No, it was almost empty, but I figured I could go about 30 more kilometers.

[*facepalm*] Sir, what probably happened is there was very little petrol left, and the angle the car is in stops the petrol from getting to the engine. What you need to do is either fill up or tow the car to a level location and then fill it up. Either way, you should fill up as soon as possible.
I want you to send a tow truck.

Since there is no fault in the car, this costs about $100 to be billed from your account.
I WILL NOT PAY! THIS IS AN OUTRAGE! THIS IS NOT MY RESPONSIBILITY TO PAY FOR THE TOW TRUCK.

If you don't want us to send a tow truck, you should probably hire one yourself then, or make a trip to the petrol station.
I
will do no such thing! I pay a lot of money for this car, and I am not responsible for this!

(customer actually has cheapest car available for rent)
Okay sir, then what do you suggest we do?
I want you to tow the car at your expense.

I'm not going to do that.
(rest of the call is just negotiating a solution. Nothing of interest. In the end, he agreed seeing as it's his fault... Obviously...)

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